Got Questions?
Frequently Asked Questions
Everything you need to know about ordering, shipping, customs, and delivery. Can't find your answer? Just ask us on WhatsApp.
Getting Started
INDOCHI.IN is a premium sourcing and logistics service that helps you buy products directly from top Chinese platforms like 1688, Taobao, and Alibaba without any middleman hassle.
No. Most apps have an English mode or you can use Google Translate. Just send us the link — we handle everything else.
We officially source from China's top marketplaces including 1688, Taobao, Pinduoduo, and Alibaba to get you the lowest factory prices.
There is no strict minimum. However, orders above ₹5,000 are more cost-effective after shipping and customs.
Ordering Process
Simply find your product on any Chinese app, copy the link, and send it to us on WhatsApp. We will send you a full cost quote right away.
Yes, you can check out directly on the app and use our warehouse address in China for local shipping. We will handle the international transit and customs for you.
Please include the exact product URL or screenshot, the specific variation (color, size, model), and the exact quantity you require.
Absolutely! We can consolidate multiple items from different suppliers into one single package at our China warehouse to save you huge shipping costs.
Pricing & Payment
Our quote is fully transparent. It includes the original Chinese product price, domestic shipping in China, international freight charges, and full Indian customs clearance/import duties. No hidden surprises!
By cutting out multiple layers of local Indian distributors and retail margins, you easily save up to 50% to 70% on most electronic gadgets, household items, tools, and accessories.
You can easily make payments using secure Indian payment methods like UPI (GPay, PhonePe, Paytm), Net Banking, or direct Bank IMPS/NEFT transfers.
Yes, prices on Chinese apps can fluctuate slightly based on supplier discounts and international currency exchange rates. However, once we lock your quote and you pay, your price is completely fixed.
Shipping & Delivery
Typically, it takes around 1 to 2 weeks from the date of payment for the product to safely reach your doorstep in India after clearing international customs.
Yes, absolutely! You do not need to deal with any customs officers, KYC documents, or sudden clearance duties. Our professional customs logistics team handles 100% of the paperwork and clearance.
Yes, we send regular live tracking updates directly to your WhatsApp at every major milestone — from arrival at our China warehouse to domestic delivery inside India.
Yes, through our trusted domestic courier partners (like Delhivery, Bluedart, and DTDC), we deliver parcels to almost all pin codes across India, right to your home or office doorstep.
Returns & Issues
We physically inspect all items at our China warehouse before dispatch. In the very rare event that an item is damaged during transit, simply connect with us on WhatsApp and we will immediately resolve it for you.
If the supplier sends an incorrect color, variant, or size to our warehouse, we catch it right away during our initial check in China and handle the return/replacement with the vendor directly before shipping to India.
Since we purchase specific products custom-ordered directly for you from international Chinese factories, we cannot accept returns or cancellations if you simply change your mind after the order is paid and processed.